Get answers to your frequently asked questions about Sheer Elegance products, services, and policies. Find out about our shipping and return policies, sizing charts, and more.
PRODUCT INFORMATION
Hair growth is best achieved with a combination of good diet, good hair care practices and making sure your hair is moisturized and well taken care of. We recommend our Moisturizing, Hydrating and Hair growth combo which includes our 6 in 1 Leave-in conditioner and 3 in 1 Co-wash. Avoid doing hair styles that pull the hair and it puts stress on your hair follicles.
Yes, our products are safe for toddlers upwards.
All Sheer Elegance products are developed from natural extracts and do not contain any harsh chemicals.
Sheer Elegance products are made from natural ingredients. Our formulations are extremely gentle on the scalp and easily absorbed. Our products are free from harsh chemicals making it suitable for a sensitive scalp.
Hair growth is dependent on many things including genetics, diet, health, stress, and your own hair growth cycle.
Natural is referred to as the ingredients that are extracted from natural substances, so natural products mean products that are made using natural extracts.
Sheer Elegance products are suitable for all African hair types. We have a range that caters for people with dreadlocks and a range that caters for Afro hair women.
Yes, our products are suitable for everyone with matured scalp. In our Sheer Elegance Afro Naturals, we do have a range specifically for children from two (2) years over.
SHIPPING INFORMATION
We are have worked extremely hard to ensure you get the best possible shipping rate. Once you insert your physical address, shipping is calculated automatically based on area. We deliver door to door eliminating the hassle of collecting yourself.
After your order has been processed, we will send you a tracking number via email or SMS that you can use to track the progress of your order.
Delivery only takes place Monday to Friday. We do not deliver on weekends and public holidays.
It takes between 24 hours and 48 hours depending on where a customer is ordering from across South Africa.
If your order has not been delivered after the stated period of time, please email us here info@vipcosmeticslabs.co.za
Yes, Sheer Elegance ships to all countries.
PAYMENT INFORMATION
Sheer Elegance accepts Visa, MasterCard, and Instant EFT.
Yes, we do accept bank deposits and EFT.
FNB
Account No. 62864398310
Cheque Account
Branch Code: 250655
